Ordered via drive-thru. Staff was very IMPATIENT. Kept asking what we wanna order. Can't he give customers a minute to make a decision??? Never ask if we wanna upsize the meal or not. Obviously not doing the company good. What if customers felt like upsizing but decided to let it pass or have completely forgotten about it???
The bread of the burger was SOFT. It shud be FRIED CRISP. Size of burger had SHRUNK to such a SMALL size recently.
Taste of black pepper NOT SPICY at all. It used to be tastier the last time I ordered.

WORST CUSTOMER SERVICE EVER. RUDE, LAZY, GRUMPY, INCOMPETENT, UNWILLING TO WORK, waitresses LACKING PATIENCE and the DRIVE and SPIRIT TO WORK, who make plenty of mistakes like taking double orders, charging incorrect amounts in the bill. INCREDIBLY SLOW service. Unbelievable

Called makisu to book the salmon toro. The guy receiving the call was extremely unfriendly and rude!!! Service I'd give 0, shortstaffed, slow, hostile, incompetent.